Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a quick-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Principal Consultant MSD CE Architect Core Responsibilities Lead the end-to-end architecture design of Microsoft Dynamics 365-based contact centre solutions Customer Service Omnichannel for Customer Service or Dynamics 365 Customer Engagement Translate business and functional requirements into technical designs that leverage Dynamics 365 Power Platform and Azure services Configure and optimize the Omnichannel for Customer Service module live chat voice SMS social channels Design and implement knowledge management case routing and queue management solutions Use AI tools like Copilot for Service Customer Insights and Azure AI Bot Services to automate customer interactions and provide agent-assist capabilities Integrate Dynamics 365 with telephony systems e g Azure Communication Services Genesys NICE CXone Five9 or

📌 Senior Principal Consultant Msd Ce Architect (Hyderabad)
🏢 Genpact
📍 Hyderabad