About Hugo Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs. Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2017, we’ve scaled rapidly while maintaining robust retention and consistent execution quality. We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization.



Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies. Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy. Role Summary The Country Director will lead Hugo's Nigerian operations, with responsibility for people, finance, compliance, technology, facilities, and overall operational performance. Reporting to the COO, this role will own the Nigerian P&L;, build and lead the local leadership team, and ensure the business operates efficiently while maintaining Hugo's standards for service quality, security, and compliance. The successful candidate will drive workforce strategy, operational excellence, cost optimization, and business continuity while supportin

📌 Country Director, Nigeria (Hyderabad)
🏢 Hugo
📍 Hyderabad