, Permanent Position: Airport Customer Service Agent & Ground Staff Location: Mumbai, Maharashtra, India Company Overview: Viswamitempowersolution is a leading global provider of airport services, offering a wide range of ground handling, passenger assistance, and customer service solutions. Our team is dedicated to providing a seamless and enjoyable travel experience for all passengers. Job Description: We are seeking enthusiastic and customer-oriented individuals to join our team as Airport Customer Service Agents & Ground Staff in Mumbai. In this role, you will be responsible for providing excellent customer service to passengers at the airport, ensuring their safety and comfort throughout their journey. Key Responsibilities: - Greet and assist passengers at check-in, boarding, and arrival areas - Handle passenger inquiries and provide accurate information about flight schedules, baggage allowances,
and other airport services - Process passenger tickets and check-in luggage - Ensure compliance with safety and security regulations at all times - Assist passengers with special needs or disabilities - Handle and resolve customer complaints in a professional and timely manner - Collaborate with other airport staff to ensure smooth operations and efficient service delivery - Maintain a clean and organized work workplace - Adhere to company policies and procedures at all times - Perform other duties as assigned by the supervisor Qualifications: - High school diploma or equivalent - Prior experience in customer service or the aviation industry is preferred - Excellent communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Strong problem-solving and decision-making abilities - Flexibility to work in shifts, including weekends and holidays - Ability to lift and move heavy luggage - Proficiency in English and Hindi (additional languages are a plus) - Must be able to pass a background check and obtain necessary airport security