Job Title Customer Support Consultation Location Greater Noida On-site Brand Gemeria Hair About Us Gemeria Hair is a premium luxury brand offering high-quality human hair extensions wigs and toppers We serve clients across India and internationally delivering not just products but experiences Our customers expect professional personalized and timely support and were looking for someone who can deliver exactly that Key Responsibilities Attend and respond to incoming calls including timely callbacks for missed calls Provide prompt customer support across Instagram Facebook YouTube and other social media platforms Handle WhatsApp Business communication via Bitespeed Zoko or other tools used in the future Deliver transparent professional email responses for inquiries issues and consultation Manage international customer queries via email WhatsApp and video calls Conduct video call consultations for both Indian and international customers offering expert guidance on product selection Book and manage appointments and trial bookings virtual in-person Handle returns and exchanges ensuring a smooth empathetic process aligned with company policy Use the Ticket ID system to log track and resolve customer queries effectively Perform timely follow-ups for unresolved issues and ongoing cases Maintain a friendly calm and patient tone even with high-touch or concerned customers Ensure top-notch English communication written and spoken suitable for global clientele Multitask across multiple dashboards Shopify email WhatsApp CRMs etc Provide personalized product consultations helping customers find the right fit based on their needs Think proactively and solve problems independently where possible Requirements 1-3 years of experience in customer service preferably with a luxury or D2C brand Excellent command of spoken and written English Must be comfortable speaking on camera for video consultations India international Tech-savvy with experience using customer service tools Shopify and CRM