Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in Current York City with employees around the world Sprinklr works with more than 1 000 of the world s most valuable enterprises global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Key Responsibilities Own and manage customer implementation ensuring successful CCaaS deployment Perform end-to-end Network and IP Telephony assessments identifying bottlenecks and areas for improvement Analyze Signaling and Media streams execute Network diagnostics to troubleshoot Voice quality issues Work closely with CPaaS vendors and Carrier partners to optimize voice connectivity Act as the primary technical contact for customers during UAT and post-Go-Live Develop best practice guidelines for customers on network configurations and VoIP optimizations Assist with customer training on voice quality monitoring tools and configurations Qualifications Skills 5 years of experience in VoIP Telecom and Networking domains Strong knowledge of VoIP Protocols SIP SDP RTP RTCP Networking fundamentals UDP TCP IP DNS MPLS QoS latency jitter packet loss mitigation and CCaaS platforms e g Genesys Five9 Amazon Connect Hands-on experience with Session Border Controller SBC Media Servers and WebRTC Hands-on experience with Network topologies VPNs IPSec Firewalls and NAT traversal for VoIP Ability to collaborate with CPaaS vendors Carrier partners and Engineering teams Strong troubleshooting skills with experience using network monitoring and debugging tools Excellent communication skills with the ability to translate technical issues for non-technical stakeholders Why You ll Love Sprinklr We re committed to creating a culture where you feel like you belong are happier today than you were yesterday and y

📌 Principal Implementation Consultant (Gurugram)
🏢 Sprinklr
📍 Gurugram