Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Cross Technology Managed Services Engineer L1 at NTT DATA you will be the first point of contact for our clients ensuring their IT infrastructure and systems remain operational You will proactively identify investigate and resolve technical incidents and problems focusing on first-line support for standard and low-complexity incidents and service requests Your aim To ensure zero missed service level agreement conditions Every day you will monitor client infrastructure and solutions identifying problems and errors before or as they occur You will dive deep into first-line incidents assigned to you pinpointing the root causes and providing telephonic ITSM ticket or chat support to our clients when they need it most Maintenance activities such as patching and configuration changes will be part of your routine ensuring the smooth operation of client systems You will work across two or more technology domains such as Cloud Security Networking Applications or Collaboration Your day may include updating existing knowledge articles or creating current ones seeking opportunities for work optimization and supporting project work as needed Additionally you will contribute to disaster recovery functions and tests ensuring our clients DATA is safe and sound Shift changes are made seamless with your careful handovers ensuring service continuity You will report and escalate incidents when necessary and strive for efficient comprehensive resolutions of incidents and requests With each interaction you will aim to provide a positive client experience placing their needs at the forefront of all you do To thrive in this role you need to have Entry-leve

📌 Ms Engineer (Mumbai)
🏢 NTT Data
📍 Mumbai