Position: Passenger Service Executive / Airport Ground
Staff Company Overview: Bluespirit is a leading airport services
company based in Kolkata, West Bengal, India. We provide a range of
services to airlines and passengers, including ground handling,
cargo handling, and passenger services. Our team is dedicated to
providing the highest level of customer service and ensuring a
smooth and productive travel experience for all passengers. Job
Overview: We are seeking a highly motivated and customer-oriented
individual to join our team as a Passenger Service Executive /
Airport Ground Staff. In this role, you will be responsible for
providing excellent customer service to passengers at the airport,
ensuring their safety and comfort throughout their journey. Key
Responsibilities: • Greet and assist passengers at check-in,
boarding gates, and arrival areas • Handle passenger inquiries and
resolve any issues or complaints in a timely and professional
manner • Assist passengers with special needs, such as
unaccompanied minors or passengers with disabilities • Ensure
compliance with all airport security and safety regulations •
Coordinate with other airport staff, including ground handling and
airline personnel, to ensure smooth operations • Handle baggage and
cargo, including loading and unloading from aircraft • Conduct
pre-flight checks and assist with boarding procedures • Provide
accurate and up-to-date flight information to passengers • Handle
cash and credit card transactions for airport services, such as
excess baggage fees and lounge access • Maintain a clean and
organized work area, including the check-in counters and boarding
gates • Attend training sessions to stay updated on company
policies and procedures Qualifications: • High school diploma or
equivalent; additional education or training in aviation or
customer service is a plus • Previous experience in customer
service, preferably in the aviation industry • Excellent
communication and interpersonal skills • A