About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is hence an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank NTB customers and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The Branch Operations Head BOH manages the customer sales officers and tellers of a branch and ensures productive daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets The BOH is also responsible for ensuring compliance with the rules regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash clearing transfer ECS RTGS NEFT SB CD FDR Deposits account opening and customer service with a team of Tellers and Customer Service Officers Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income office accounts and anti-money laundering s Ensure compliance with banking rules regulations and procedures review vault register and overdue management Review branch operations reports and track exceptional transactions Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products processes and various policies of the bank Qualifications Optimal qualification for success on the job is Graduation Post-Graduation MBA-Marketing preferred from a recognized institute NCFM and AMFI Certifications Role Proficiencies For successful execution of the job the candid

📌 Branch:branch Operations Head (Ankola)
🏢 Axis Bank
📍 Ankola