Job Description: Manager, Service Delivery Manager, India

Job Title - Manager, Service Delivery,

India Report to - Director, Service Delivery,

India

Department Service Delivery Unit Location Bangalore, India

Purpose of the Position:

In this pivotal role,

Critical leadership will be expected during this exciting and transformative time for the company - a unique prospect for the right candidate.

Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.

In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.

In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce;




oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met;
identify and lead the department, division or company level projects to realize corporate goals and strategies.

Principal Responsibilities:

Responsibilities:

Responsibility Area (E.G. Budgeting & Planning, Team Management, etc.)

1) Talent Inventory

Manage and coach direct reports to be effective in both client management and people

management. Identify, develop and retain high-potential employees by providing effective

leadership, coaching, training, and performance evaluation to team members and their

supervisors.

Establish Delivery Processes:

A key part of the role of a service delivery manager is to establish and refine delivery

processes. The goal of streamlining these processes is to ensure that each client gets the same

great experience from the initial stage.

2) Client Services

Oversee th

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