Company Description Aqilea is an IT and engineering consulting partner that helps companies get more out of their technology and operations. With teams in Stockholm and Bangalore, we work closely with our clients to build solutions that fit their needs - from software development, AI and infrastructure engineering to industrial automation and embedded systems. We combine solid technical expertise with a practical, business-focused approach to help organizations modernize, improve security, and scale with confidence. Above all, we focus on long-term partnerships built on trust, quality, and real results. With us, you have great opportunities to take real steps in your career and the opportunity to take great responsibility. About the Role Company: Aqilea India Role: Application Support Engineer Exp Range : 5 to 8 years Work Location : Bangalore(Hybrid) Role Overview We are looking for an experienced Application Support Engineer (L2) to manage end-to-end product operations with a focus on incident, problem, change, and continuous improvement management.
The ideal candidate will be responsible for troubleshooting production issues, ensuring operational stability, collaborating with cross-functional teams, and supporting business-critical applications in a fast-paced e-commerce environment. Key Responsibilities Manage end-to-end product operations, including Incident, Problem, Change, and Continuous Improvement Management. Perform technical analysis and troubleshoot complex production incidents and operational issues. Drive root cause analysis and coordinate with cross-functional teams to ensure timely resolution of production issues. Monitor and respond to escalated incidents from the Operations Command Center, ensuring operational stability across multiple services. Collaborate with product teams, SaaS providers, and business stakeholders to maintain service reliability and continuous operational improvements. Ensure adherence to Incident and Problem Management SLAs,