Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone About the Role The Manager Architecture will lead a team of Platform Architects within the APAC region driving customer transformation through strategic platform guidance architecture design and best practices This role combines leadership technical expertise and consulting experience to deliver measurable business outcomes for ServiceNow s largest customers with a solid focus on GRR NPS and Adoption Key Responsibilities Team Leadership Development Build and lead a high-performing team of Platform Architects fostering growth enablement and career development Promote a culture of collaboration knowledge sharing and continuous learning Customer Transformation Delivery Champion customer success by aligning platform strategy and governance with business objectives Provide strategic and technical leadership to customers partners and internal teams Contribute to customer-facing work target utilisation 20 through direct engagement in complex engagements Pre-Sales Business Development Support go-to-market efforts including pre-sales activities scoping and proposal development Partner with Product Sales and Enablement teams to align architecture strategy with broader organisational goals Influence adoption and consumption through strategic architecture guidance Thought Leadership Innovation Develop and refine service offerings best practices and thought leadership content Drive i