Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Security Managed Services Engineer L2 is a developing engineering role responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational Through the proactive monitoring identifying investigating and resolving of technical incidents and problems this role is able to restore service to clients The primary objective of this role is to proactively review client requests or tickets and apply technical process knowledge to resolve them without breaching service level agreement SLA and focuses on second-line support for incidents and requests with a medium level of complexity The Security Managed Services Engineer L2 may also contribute to support on project work as and when required What you ll be doing Key Responsibilities Integrating UEBA with other security systems Managing and configuring UEBA tools and agents Conducting threat modelling and risk assessments Knowledge and Attributes Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized setting Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding probing for further relevant information and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions understanding their requirements and creating a positive client