Key Requirements:
- Minimum 4–7 years of experience in Banking Collections/BFSI Collections.
- At least 1–2 years of experience as an Assistant Manager or Team Leader handling collections operations.
- Solid knowledge of collections strategies, delinquency management, recovery processes, and team performance management.
- Excellent stakeholder management, analytical, communication, and people management skills.
- Ability to drive KPIs including Collections, Productivity, Quality, Compliance, and Customer Experience.
- Graduation is mandatory.
What You'll Do:
- Lead and mentor high-performing collections teams.
- Drive operational excellence and achieve business KPIs.
- Manage client expectations and ensure process compliance.
- Analyze performance trends and implement improvement plans.
- Foster a culture of engagement, accountability, and continuous improvement.