The Team Lead / Branch Leader would be responsible for impactful and broad leadership across branch teams to develop high impact high-performance operations for teams to deliver long term value for students and clients. He/She will be required to bring together multiple elements of running an organisation – people, process, market development and P&L; management– to make a substantial and compelling contribution into the branch operations.

The role involves the incumbent to, in consultation with the leadership, formulate an operational & market strategy to improve value for the critical stakeholders of our businesses holistically. The Team Lead / Branch Leader would have high levels of responsibility for the development and execution of the market strategy through leading and working with a team driven to complement the outlined core values.

Business Operations: Solid execution of four operational perspectives built around well-defined Customer, People, Operational & Financial goals & measures. Assume end-to-end responsibility for:
- Process Management & Optimisation:



Ensure the branch follows the client-centric processes. Actively provide inputs of ways to increase the client centricity of the business processes. Maintaining the benchmarks by attaining revenue targets and other operational metrics
- Talent & Performance Management: Instil a team-based and collaborative culture that builds long-term capability and inspires high accountability, coordination and synergy between people and functions at all levels. Developing teams to study and gain a deep understanding of the client & the market and to propose from a wide range of choices and options, the most strategically fitting solutions that deliver long term value to our students and clients.
- Learning & Development: Being an agent of change and inspiration to put in place robust learning & development programs designed to equip our people to align their goals and objectives with that of the firm and its core

📌 Branch Operations Manager (Delhi)
🏢 The Chopras
📍 Delhi