Director of Customer Success – Marketing Services (SEO, Content & Organic Growth)

Location / Time Zone: US Eastern Time Zone (5 PM IST - 2 AM IST)

Type: Full-time working out of Office in Mumbai (Andheri East)

About Pepper

Pepper is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology, and automation. Formerly Pepper Content, we’ve rebranded as “The Anti-WPP”, building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs.

Our platform and services bring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programs—all on one intelligent system designed for enterprise growth and efficiency.

At Pepper, you’ll be part of a team shaping the future of marketing services, where SEO, content, customer success, and technology converge to deliver outcomes that matter.





Role Overview

We are seeking a Director of Customer Success – Marketing Services to lead client growth, delivery excellence, and strategic success outcomes for our enterprise customers across SEO, content, and organic growth channels.

This role is P&L; accountable - you’ll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world-class customer experience.

You’ll be a leader and builder—hands-on in delivery, systems design, team development, and a strategic partner to both clients and internal product/engine teams.

This is an chance for someone entrepreneurial, operationally excellent, and deeply experienced in organic marketing services to help scale Pepper’s success engine alongside our customers and product roadmap.

What You’ll Own

Customer Success & Growth Outcomes
- Lead a team responsible for client adoption, retention, an

📌 Director Of Customer Success – Marketing Services (India)
🏢 Pepper
📍 India