Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you Key Responsibilities Provide stellar support to our customer base using a variety of platforms including inbound phone calls email remote session and CRM case management system with focus on CSAT and OSAT metrics Provide exceptional support for payroll benefits and garnishment inquiries with a proactive customer-first approach Navigate UKG Pro systems to research and resolve highly complex payroll and benefits issues Apply advanced root cause analysis and escalate when appropriate Identify and lead process improvement opportunities contributing to innovation and efficiency projects Build strong relationships across internal teams and collaborate to ensure seamless HR service delivery Mentor and train junior team members promoting knowledge sharing and team development Demonstrate considerable autonomy in managing tasks and making informed decisions Required Qualifications Bachelor s degree in Business HR or related field Minimum of 5 years of relevant experience in US HRO Payroll Benefits customer service support teams Fundamentals of Payroll Certification - Preferred Solid verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills when presented with multiple tasks Experience in handling difficult or sensitive situations in a professional t

📌 Sr Human Resources Services Coordinator (Pune)
🏢 Ultimate Kronos Group
📍 Pune