Position: Passenger Service Executive/Airport Ground
Staff Company Overview: Airstriprealtech is a leading airport
ground handling and management company based in Mumbai,
Maharashtra. We provide a wide range of services to airlines and
airports, including passenger handling, baggage handling, ramp
services, and more. Our team is committed to providing the highest
level of service and ensuring a smooth and efficient travel
experience for all passengers. Job Overview: We are seeking a
highly motivated and customer-oriented individual to join our team
as a Passenger Service Executive/Airport Ground Staff. The ideal
candidate will have excellent communication skills, a positive
attitude, and a passion for delivering exceptional customer
service. In this role, you will be responsible for assisting
passengers with their travel needs, ensuring their safety and
comfort, and maintaining a high level of professionalism at all
times. Key Responsibilities: - Greet passengers and provide them
with a warm welcome to the airport - Check-in passengers and their
baggage, issue boarding passes,
and ensure all travel documents are
in order - Assist passengers with special needs, such as
unaccompanied minors, elderly or disabled passengers - Handle any
customer inquiries or concerns in a professional and timely manner
- Board and deplane passengers according to airline procedures -
Ensure the safety and security of all passengers by following all
safety protocols and procedures - Handle lost or damaged baggage
claims and assist passengers with retrieving their luggage -
Monitor flight schedules and provide updates to passengers as
needed - Collaborate with other airport staff to ensure a smooth
and effective operation - Maintain a clean and organized work area
at all times - Adhere to all company policies and procedures, as
well as airport regulations and security protocols Qualifications:
- High school diploma or equivalent - Previous customer service
experience is preferred - Excelle