Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real perks you can count on and a team that succeeds together Because at UKG your work matters and so do you The IT organization is seeking to add a Business Systems Analyst with specific focus on Gainsight The ideal candidate has extensive experience with customer success management processes and the Gainsight platform The business analyst must balance strong written and verbal communication skills will system expertise and best practices As key member of the dedicated GTM Systems Engineering Team the Business Systems Analyst will have the following responsibilities Support existing Gainsight solutions and related applications working on production support trouble-shooting issues and implementing small to medium enhancements Contribute to large strategic projects and or new solutions in the customer success management space Build and maintain relationships with corporate and regional stakeholders analyzing and understanding business requirements business processes functional requirements cross-functional needs and system capabilities Employ a variety of approaches to collecting and documenting business functional and user requirements such as leading workshops writing use cases creating context diagrams performing stakeholder analysis etc Design and implement Gainsight-based solutions to meet or exceed business requirements adhering to best practices and solutions design standards with an emphasis on maximizing out-of-the-box solutions Collaborate regularly with other Business S

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