As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.
About the Job
The Telesales Team Leader is responsible for managing and overseeing a team of telesales representatives, ensuring effective operations, and achieving sales targets while maintaining high levels of employee and customer satisfaction. The role requires strong leadership, coaching, and organizational skills to drive team performance, enhance sales results, and foster positive customer relationships. The Team Leader will also manage daily operations, ensure adherence to SLAs, and collaborate with other departments to meet company goals.
Roles and Responsibilities:
- Lead and manage a team of telesales representatives,
ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
- Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
- Oversee daily team activities, set transparent goals, and develop call strategies for executives in collaboration with clients.
- Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
- Track and document work schedules and absences to ensure consistent staffing levels.
- Resolve any audit-related issues in a timely and thorough manner.
- Act as the primary point of contact for all issues and queries related to specific business assignments.
- Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
- Collaborate with internal teams to align strategies and improve sales and customer servi
📌 Inside Sales Team Lead (Chennai)
🏢 Policybazaar.com
📍 Chennai
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