Job Category Digital Operations - Quality Excellence Conduct Transaction Monitoring as per guidelines defined in the QSD Provide feedback to associates based on monitoring results Prepare transaction monitoring reports and ensure timely and accurate reporting Conduct ongoing analysis of quality performance and recommend actions for improvement at associate process level Update Prompt with performance data to ensure timely and accurate reporting of SLAs Participate in calibration exercises on a regular basis to ensure consistency in measurement Work closely with Trainer SME and Operations team to conduct team huddles o Perform transaction processing as per defined policies and procedures o Co-ordinate all process improvement initiatives with process Black Belt Responsibilities Conduct Transaction Monitoring as per guidelines defined in the QSD Provide feedback to associates based on monitoring results Prepare transaction monitoring reports and ensure timely and accurate reporting Conduct ongoing analysis of quality performance and recommend actions for improvement at associate process level Update Prompt with performance data to ensure timely and accurate reporting of SLAs Participate in calibration exercises on a regular basis to ensure consistency in measurement Work closely with Trainer SME and Operations team to conduct team huddles Perform transaction processing as per defined policies and procedures Co-ordinate all process improvement initiatives with process Black Belt Qualifications Graduation About Us EXL NASDAQ EXLS is a leading data analytics and digital operations and solutions company We partner with clients using a data and AI-led approach to reinvent business models drive better business outcomes and unlock growth with speed EXL harnesses the power of data analytics AI and deep industry knowledge to transform operations for the world s leading corporations in industries including insurance healthcare banking and financial services media and retail amon

📌 Senior Executive-business Process (Pune)
🏢 EXL Service
📍 Pune