Who are we looking for:
If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You’ll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders and processing returns.
Your contribution to the team:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Coordinate with the founders and managers with a weekly status of work.
Our Ideal Candidate should have:
- Excellent communication and presentation skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Robust phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- A bachelor’s degree in any relevant field.
Please share your resume on
[email protected] with Subject line - Customer Support if interested.
Office Location - Surat, Gujarat.
Work Type - In-Office, Fulltime.
Working Days - 6 Days a week (Monday to Saturday)
Compensation - As per industry standards.
Stalk us here -
Website - https://zebralearn.com/
Instagram - https://www.instagram.com/zeb
📌 Customer Service Representative (Surat)
🏢 ZebraLearn
📍 Surat