What makes Gartner a GREAT fit for you When you join Gartner you ll be part of a fast-growing team that helps the world become smarter and more connected We re the leader in our industry achieving double-digit growth by helping clients make the right decisions with business and technology insights they can t find anywhere else Our associates enjoy a collaborative work environment exceptional training and career development as well as unlimited growth potential If you like working with a generous supportive high-performing team Gartner is where you want to be About this role This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for GPI s mission is to transform the way enterprise software services are bought and sold by creating the industry standard for reviews and ratings We are looking for a Product operations Associate who will work on Customer Experience by making sure that customer interactions are managed in a timely manner according to the guidelines and policies You also could work on several business initiatives and be empowered to lead problem solving leading to continuous improvement If you have strong business acumen and enjoy working in a fast-paced lean startup team at an established brand this is the role for you A successful Product Operations Associate will gain a deep understanding of business operations technology research and product management What you ll do Communicate with external and internal stakeholders through various channels SugarCRM email Hotjar etc maintaining a positive empathetic and qualified attitude at all times Successfully manage content for Gartner Peer Insights a ratings and reviews platform for IT software Assist users with product issues and help to maintain a high user experience level Handle crisp and timely communications - both written and verbal Work towards streamlining processes and building best practices around reducing TAT and maintaining enhancing qual