Company Overview Join us on our mission to elevate customer experiences for people around the world As a member of the Everise family you will be part of a global experience company that believes in being people-first celebrating diversity and incubating innovation Our dedication to our purpose and people is being recognized by our employees and the industry Our 4 6 5 rating on Glassdoor and our shiny growing wall of Best Place to Work awards is a testament to our investment in our culture Through the power of diversity we celebrate all cultures for their uniqueness and strengths With 13 centers around the world and a robust work at home program we believe great things happen when we work with people who think differently from us Find a job you ll love today Strong understanding of hardware software and TCP IP networking principles Is required along with basic knowledge of telephony and web-design principles Outstanding communication skills to team and clients Ability to motivate the team to adhere IT best practice meet IT metrics goals and deliver outstanding customer services and satisfaction to clients and person a consistent basis Strong knowledge in Microsoft Office Patch Management Anti-Malware BPO Application CMS RTA Softphone VPN Citrix and such imaging remote assistance anti-virus and inventory management tools Excellent knowledge of computers PC Laptop and Mac and peripherals with Networking and Telephony devices knowledge Advanced working knowledge of configuring and trouble-shooting Windows Operating System and technologies that is integrated along with Application Strong customer service orientation positive written and oral communication skills keen attention to details with strategic and holistic mindset self -motivated and directed Working knowledge of managing tickets follow up actions and close issues Familiarity with ITIL Process or show high understanding of the ITSM Process Ability to provide feedback coaching to the team and be a Point of Contact R