Position: Airport Customer Service Executive -
Male/Female Company: Airstriprealtech Location: Hyderabad,
Telangana, India Contract Details: Full-time Airstriprealtech is a
leading airport management company based in Hyderabad, Telangana,
India. We are currently seeking a highly motivated and
customer-oriented individual to join our team as an Airport
Customer Service Executive. As an Airport Customer Service
Executive, you will be responsible for providing exceptional
service to passengers and ensuring a smooth and efficient travel
experience. You will be the first point of contact for passengers,
assisting them with check-in, baggage handling, and boarding
procedures. You will also handle any customer inquiries or
complaints and provide timely and effective solutions. Key
Responsibilities: - Greet and assist passengers at the airport
check-in counters - Process passenger tickets and handle baggage
check-in - Ensure compliance with all airport security and safety
regulations - Provide information and assistance to passengers
regarding flight schedules, delays,
and cancellations - Handle
customer inquiries and complaints in a skilled and timely
manner - Liaise with other airport departments and airlines to
ensure a smooth travel experience for passengers - Handle any
special requests or accommodations for passengers, such as
wheelchair assistance or special meals - Assist with boarding
procedures and ensure all passengers are boarded on time - Maintain
a high level of customer service at all times - Handle cash and
credit card transactions for ticket sales and excess baggage fees -
Keep accurate records of all transactions and passenger information
- Handle any other duties as assigned by the Airport Manager.
Requirements: - Minimum of a high school diploma or equivalent -
Previous customer service experience, preferably in the aviation
industry - Excellent communication and interpersonal skills -
Ability to handle stressful situations and difficult customers w