About Rentokil PCI Rentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the world s leading pest control brand Rentokil PCI aims to set current standards for customer service having operations across 300 locations in India For more details About the Role The ADM DM is responsible for Sales Operations and P L of the assigned Divisions consisting of Branches and Base Offices The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders Job Responsibilities Core Operations Related Devise a plan to achieve operational KPIs including on-time service delivery backlog reduction on-time renewals APBITA material cost complaint management and technician productivity as per the AOP 1 Monitor Key Operations KPIs to drive Divisions performance 2 Streamline Operations across all Branches as per the defined SOPs and organisational policies 3 Guide Branches in delivering profitable services across Division 4 Monitor performance of the Branches against the assigned targets Conduct periodic branch visits to ensure complete alignment to the SOPs 5 Ensure SCP devices are active in all branches and used for all service delivery 6 Monitor costing for major jobs to maintain service quality and profitability 7 Ensure timely resolution of customer complaints where essential 8 Work closely with Sales and other corporate functions to align activities with annual objectives 9 Devise a plan to Cross Sell Up Sell PSD Hygiene Products Services 10 Collaborate with DM ADM-Sales and plan to achieve service lead conversion as per the AOP target Customer-Related 1 Devise a concrete plan to engage customers to improve customer satisfaction levels 2 Regularly participate in customer meetings visit key customers and address escalated complaints