Hi Candidate,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and creative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Engineer

Job Location : Chennai





Shift :Night shift

Job Responsibilities:
- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.

Technical skills:
- Self-Motivated & Ability to Work Under Pressure
- Should have good comprehensibility and understandability of what customers want
- Should have critical thought process and decision-making capability with focus on accuracy
- Handling Inte

📌 Technical voice proces (Chennai)
🏢 Movate
📍 Chennai