Job Purpose: Manage and support local IT services in
India and support local and remote staff, along with back-end
system administration, in line with UK IT Department Policies and
Processes Key Measurable Objectives: Objectives 1. Complete 97% of
IT support tickets within 3 days. 2. Ensure all IT equipment is
maintained according to current IT maintenance and replacement
schedules. 3. Ensure system availability of 99.9% minimum Primary
Responsibilities: 1. Provide end user IT support to all Indian
staff. 2. Ensure all Oliver IT Cyber Security standards are
maintained. 3. Procure and maintain IT equipment, software and
services suitable for the IT demands in India. 4. Provide back-end
system administration on cloud and on-prem services. 5. Provide
Syteline ERP Support, development and customisation Secondary
Responsibilities: 1. Provide end-user training on Windows, MS
Office and other common software systems. 2. Support the local
usage of Syteline ERP,



including implementation of recent processes.
3. Assist UK IT dept in local implementations of system wide
upgrades. 4. Suggest enhancements to software and hardware systems.
Behavioural Skills: 1. Ability to work remotely from other Oliver
IT staff. 2. Ability to prioritise workloads, often under pressure.
3. Methodical approach to solving IT issues. 4. Willingness to
learn new technology and systems, and confidence to make
suggestions for improvements. Qualifications Skills Tech Expertise:
Graduate in IT related discipline. Strong Hardware, Windows Desktop
and Microsoft applications support skills. Confident dealing with
IT suppliers, on both a commercial and technical level. Knowledge
of M365, Windows Server, SQL Server and virtualisation
technologies. Strong Syteline ERP skills.

📌 Regional IT Manager (Tirunelveli)
🏢 Oliver Valves
📍 Tirunelveli