Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk ESD India - Business VOIS team This role is ideal for individuals with a robust foundation in networking particularly Cisco technologies and a passion for delivering exceptional service in a 24 7 shift-based environment The individual will be the first point of contact for premium service customers responsible for fault isolation diagnostics and escalation management What you ll do Initiate diagnostics and perform proactive analysis for network faults Conduct root cause analysis for network alarms and escalate appropriately Manage incidents throughout their lifecycle ensuring SLA adherence Transfer tickets to L2 engineers or relevant teams for resolution Coordinate with vendors and third parties based on business impact Communicate effectively with customers including participation in bridge calls Maintain queue management and

📌 Network Consultant- Assistant Manager (Pune)
🏢 Vodafone
📍 Pune