Long Description Job Summary Coordination of Preventative Maintenance cases for Customer Care contracts Essential Duties and Responsibilities Review Preventative Maintenance Visit PMV cases placed into your ownership and coordinate through closure status Update established work orders with template verbiage for problem description and dispatch detail Client communication via phone and email to determine room availability Internal and Vendor communication via phone and email for successful dispatching Scheduling of dispatches via ServiceNow or WorkMarket Assess case risks and issues and provide solutions where applicable Escalate risks and noted issues to Management if out of coordinator scope Ensure cases adhere to framework and documentation is maintained for each case Provide administrative support as needed Document and notify proper team members of any changes adds or deletions to contractual room listing Phone support for incoming calls regarding Preventative Maintenance scheduling Monitor PMV Scheduling Microsoft email inboxes for inquiries and scheduling Proactively provide feedback communication and follow up information in a timely and professional manner Final case closure notification and completed documentation correspondence Maintain professional timely responses and flow for open projects as assigned Other duties assigned as needed Skills and Abilities Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensure meeting deadlines Robust organizational skills and excellent attention to detail Must have clear and professional communication skills written and oral both internally and externally Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization Demonstrated customer service focus and client communication skills Ability to handle sensitive and confidential information Proficient with Microsoft Office Word Excel

📌 Service Project Coordinator (Gurugram)
🏢 AVI-SPL
📍 Gurugram