We are looking for an experienced and commercially driven General Manager – Operations to lead the overall operations and business performance of our QSRs, restaurants, and dark kitchens.

The role will have end-to-end responsibility for operational excellence, revenue growth, cost optimisation, customer experience, people leadership, and profitability across the business.

The ideal candidate will be a robust hospitality operator with a proven track record of managing multi-unit operations and delivering sustainable revenue and EBITDA growth.

Key Responsibilities

1. Operations Leadership
- Oversee end-to-end operations across QSRs, restaurants, and dark kitchens.
- Ensure consistent execution of operational, service, food quality, and brand standards across all locations.
- Drive operational efficiency, productivity, and scalability across the business.
- Conduct regular outlet and kitchen reviews and ensure timely closure of operational gaps.
- Establish and monitor key operational KPIs across locations.

2. Financial Performance
- Drive revenue, gross margin, EBITDA,



and overall profitability targets.
- Review outlet-wise financial performance and identify opportunities to improve revenue and margins.
- Monitor and control food costs, labour costs, rent, utilities, wastage, inventory, and other operating expenses.
- Develop annual budgets, forecasts, business plans, and monthly performance reviews.
- Analyse variances against budget and implement corrective action plans.
- Drive cost optimisation initiatives without compromising customer experience or product quality.
- Work closely with Finance to ensure accurate financial reporting and performance tracking.

3. Revenue & Business Growth
- Develop strategies to drive same-store sales growth, outlet profitability, and overall revenue growth.
- Identify opportunities to improve average order value, customer frequency, delivery sales, and outlet productivity.
- Monitor sales performance across dine-in, takeaway,

📌 General Manager Operations (Amravati)
🏢 Three Layer Hospitality
📍 Amravati