Shifts: Rotational shift (Including Rotational weekends and holidays)
Employment Type: Full time
About Teleperformance:
Teleperformance is a global leader in digital integrated business services, providing
exceptional customer experience (CX) solutions to some of the world’s most respected
brands. With a solid presence across India, we are known for delivering high-quality
support, innovation, and people-first culture.
Role Overview:
We are looking for enthusiastic and customer-focused individuals to join our team as
Customer Care Executives. The ideal candidate will be responsible for handling customer
interactions across various channels, resolving queries, and ensuring high levels of customer
satisfaction.
Key Responsibilities:
- Handle inbound and/or outbound customer calls, chats, or emails professionally.
- Resolve customer queries related to products, services, billing, orders, or complaints.
- Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT)
scores.
- Document all customer interactions accurately in the system.
- Follow standard operating procedures (SOPs) and adhere to quality guidelines.
- Escalate unresolved issues to higher levels appropriately.
- Meet performance KPIs such as AHT, quality, attendance, and productivity.
- Stay updated on product/process knowledge through regular training sessions.
Eligibility Criteria:
- Education: Graduate (Any stream). Or 12th pass with 6 months of experience
- Experience: Freshers and experienced candidates can apply.
- Communication: Good verbal and written communication skills (English)
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts and 5-day work week (2 weekly offs)
Preferred Skills:
- Customer-centric attitude with empathy and patience.
- Ability to multitask and handle pressure i
📌 Customer Support Specialist (Prayagraj)
🏢 TP
📍 Prayagraj
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