Concierge Manager | Remote | Luxury Travel Leadership
We are a remote-first, globally distributed team and welcome
applications from exceptional candidates around the world. Hiring
decisions are based on experience, capability, and alignment with
our standards not geography About Ascend Ascend helps founders,
investors, and executives book international business and
first-class flights at rates that are typically 30-80% below what
you would find on a regular booking site. We combine smart,
proprietary booking methods with round-the-clock personal service
delivered over WhatsApp. We have grown from 12 to 66 people in just
over a year, backed by Bessemer Venture Partners, and 5x'd our
revenue year-over-year. We are at $22M+ ARR and growing fast. Our
mission is to make first-class travel accessible to the people who
are shaping the world. Our clients are founders, investors, and
senior executives who expect rapid, accurate, and polished service.
They do not chase confirmations. They trust us to get it right
every time. The Role We are looking for an experienced luxury




service leader who wants to build world-class operations and grow
their impact at a fast-moving company. As Concierge Manager, you
own shift-level operations across four core functions: Client
Service, Ticketing, Trip Fulfillment, and Quality Assurance. You
lead Team Leads who manage specialists across each function. You
are responsible for making sure every client receives a five-star
experience, every shift runs smoothly, and every team member is
growing under your leadership. This is a role for someone who
thinks in systems but leads with people. Process without empathy is
just bureaucracy. You bring both. What you'll do: Lead and Develop
Your Team Manage 3-4 Team Leads across Client Service, Ticketing,
Trip Fulfillment, and Quality Assurance Coach Team Leads daily with
direct, specific feedback that builds their judgment and confidence
as leaders Build a shift culture where ownership, accuracy, and
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📌 Concierge Manager Position (Nagpur)
🏢 Ascend
📍 Nagpur