Company Description Pullman Chennai Anna Salai offers 232 stylish rooms a swimming pool fitness center spa two signature dining venues versatile banquet spaces boardrooms and social lounges-ideal for business and leisure travelers The hotel is perfectly equipped to host a wide range of MICE events featuring versatile modular venues that can accommodate up to 400 guests from intimate meetings to grand celebrations Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues Check that all Front Office employees report to work punctually and are well groomed before each of their shift Conduct daily briefings and ensure that all pertinent information is well received by team members Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions Ensure the productive and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to Liaise with Reservations Department in a high house situation and recommend actions to be taken Check on closed-out dates to ensure efforts are made to achieve 100 occupancy with the highest yield possible Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Liaise with Finance Department to ensure that credit procedures are properly carried out Analyze market trend review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling Makes courtesy calls to VIPS long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards Handle all guest correspondences and ensure prompt follow-ups Manage daily room inventory and coordin

📌 Assistant Front Office Manager (Chennai)
🏢 Pullman Hotels
📍 Chennai