Position Overview Reporting to a Supervisor of Joint Recovery Processing you will be part of a team performing financially based investigative and assessment activities Drawing on your experience from Risk Operations Financial Service roles within a Call Centre workplace the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations Position Joint Recovery Processing Chargeback Analyst Position Status Full Time - Work from Office Hours of Work Monday - Sunday 7 00am - 7 00pm EST Department President s Choice Financial Rate of Pay Responsibilities Provide exceptional customer service while responding to all inbound outbound inquiries including but not limited to general inquires chargeback cases fraud cases and online disputes Respond to cardholder requests for information pertaining to the status of their dispute fraud claim as it progresses through the case lifecycle Effectively analyze and process Fraud Dispute cases using the TDR case management system while ensuring all internal service levels are met Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations Proactively manage and investigate potential fraud cases Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters Identify potential fraud trends through effective case management for analysis and review by t

📌 Banking Operations Analyst (Gurugram)
🏢 NTT Data
📍 Gurugram