This role combines end-to-end peer review operations leadership with vendor governance and operational analytics for HHS GSD – OA. The position is responsible for supervising internal editorial teams, managing vendor performance and delivery, and driving data-led operational excellence. It ensures productive and controlled manuscript flow from submission through production by maintaining high quality standards, optimizing turnaround times, enabling proactive stakeholder communication, and continuously strengthening scalable, data-driven workflow performance across internal and vendor-supported operations. Key Accountabilities Peer Review Operations & Team Leadership Oversee end-to-end peer review workflow from submission through export to production Supervise and manage a team of 5–7 team members, ensuring effective workload distribution and adherence to timelines Drive daily and weekly planning, performance tracking, and productivity management Coach and develop team members, identify skill gaps, and enable capability building Escalate operational, workflow,



and people-related issues proactively Vendor Management & Governance · Act as the primary operational point of contact for external vendors · Build and maintain strong vendor relationships aligned to quality, SLA/KPI expectations, and timelines Monitor vendor performance through scorecards, trackers, and review mechanisms Lead performance reviews, feedback discussions, and escalation management Identify risks, compliance gaps, and recurring issues; drive corrective actions Operational Reporting, Analytics & Capacity Planning Develop and maintain dashboards, trackers, and reports (Excel / Power BI) Monitor throughput, turnaround time, backlog, and utilization across internal and vendor teams Analyze workflow data to identify trends, inefficiencies, and capacity constraints Support forecasting and resource planning using historical data and submission trends Provide actionable insights and recommendations to leade

📌 Peer Review Vendor Operations Supervisor (Hisar)
🏢 Sage
📍 Hisar