This role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance.
Key Responsibilities:
1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership.
- Ensure consistent achievement of delivery commitments across all projects and accounts.
- Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.
- Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.
Resource & Capacity Optimization.
- Lead workforce planning, forecasting, project allocation, and utilization management.
- Optimize resource deployment to maximize productivity while maintaining quality standards.
- Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence
- Develop scalable delivery frameworks, SOPs, and best practices.
- Improve throughput and turnaround times through Lean operational practices.
- Standardize planning and execution methodologies across teams.
Digital & Automation Adoption
- Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.
- Drive technology adoption to improve productivity, quality, and delivery speed.
- Identify opportunities for workflow digitization and process simplification.
2. Quality Excellence & Continuous Improvement (30%) Build a Quality-First Culture
- Transform quality from an inspection function into an organizational mindset.
- Ensure quality ownership remains within delivery teams and not solely with QC functions.
- Promote prevention-based quality practices across all programs.
Quality Management Framework.
- Strengthen and continuously improve Quality Management Systems (QMS).
- Define quality standards, review mechanisms, and process controls.
- Ensure adherence to internal and client-specific quality requirements.
Root Cause Analysis & Corrective Actions
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