The Global Head - IT Service Delivery Engineering Excellence India is responsible for establishing managing and scaling the Engineering and IT Services Centre of Excellence COE to drive innovation efficiency and service excellence across ARi This role focuses on standardizing IT service delivery optimizing operational processes and ensuring alignment with global business goals The leader will collaborate with cross-functional teams drive automation and implement best practices to enhance IT service management digital transformation and enterprise IT strategy Duties responsibilities Engineering and IT Services Strategy COE Roadmap Develop and implement the Engineering IT Services COE strategy ensuring alignment with business and technology goals Establish a governance model to standardize Engineering IT service delivery frameworks and best practices Drive process optimization automation and cost efficiency across Engineering IT services Service Management Operations Excellence Oversee the implementation and continuous improvement of ITIL Agile and DevOps frameworks Evaluate and implement emerging technologies to enhance product development and engineering efficiency Ensure high availability performance and security of IT services through proactive monitoring and governance Define and track SLAs KPIs and performance metrics to measure and enhance IT service effectiveness Innovation Digital Transformation Lead the adoption of emerging IT trends cloud computing AI-driven IT operations AIOps Advance Manufacturing and automation tools Foster innovation by leveraging AI ML RPA and cloud-native solutions for IT service optimization Develop and drive the implementation of self-service IT models and AI-based support systems Talent Development Leadership Build and mentor a high-performing IT service management team promoting a culture of continuous learning and innovation Define training programs to upskill employees in ITSM cloud platforms automation and security Encourage co

📌 Global Head – It Service Delivery (Hyderabad)
🏢 ari global solutions
📍 Hyderabad