Key Responsibilities

Service Transition & Change Management
- Lead end-to-end service transition activities for new and existing IT services.
- Plan and coordinate changes between Business, Service Operations, and suppliers.
- Ensure all service transitions are delivered with minimal operational risk and disruption.
- Define and maintain Service Transition strategies, processes, standards, and governance.
- Ensure suppliers and internal teams adhere to Service Transition and Change Management processes.

Stakeholder & Business Management
- Build robust relationships with Business stakeholders and act as a trusted advisor.
- Understand business objectives, constraints, and service requirements.
- Serve as the escalation point for Business users, Clients, and Service teams.
- Support the Applications Lead in managing client and business relationships.

Release & Service Readiness
- Develop and maintain release calendars and deployment schedules.
- Coordinate regular and emergency release windows with Business and Operations teams.




- Define service acceptance criteria and readiness requirements.
- Ensure adequate support models, documentation, and operational processes are in place before go-live.

Vendor & Supplier Management
- Partner with suppliers to define and implement support models.
- Monitor supplier quality and transition deliverables.
- Support onboarding and management of new vendors.
- Coordinate across multi-vendor environments to ensure successful service delivery.

Reporting & Governance
- Produce service review reports, KPI dashboards, and Change/Release Management reports.
- Present operational performance and transition updates to leadership teams.
- Drive process improvements across Change, Release, and Transition Management functions.

Continuous Improvement
- Identify opportunities to improve Service Transition, Change, and Release processes.
- Support Agile, Waterfall, and DevOps delivery methodologies.
- Promote adoption of standardized develop

📌 Service Transition Manager (Bengaluru)
🏢 Artech
📍 Bengaluru