Role Overview

We are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.

Key Responsibilities

Program / Project Delivery
- Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.
- Define project scope, timelines, milestones, and resource planning.
- Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.

Salesforce Implementation Oversight
- Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.
- Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.

Stakeholder & Vendor Management
- Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.




- Manage external vendors / SI partners for development and support activities.
- Drive governance forums, status reporting, and steering committee updates.

Domain Leadership – Vehicle Finance
- Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.
- Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.

Risk, Compliance & Governance
- Ensure adherence to regulatory, audit, and compliance requirements.
- Identify and mitigate project risks, dependencies, and bottlenecks.
- Maintain proper documentation, audit trails, and control frameworks.

Process Optimization & Transformation
- Drive initiatives to improve TAT, customer experience, and operational efficiency.
- Lead transformation initiatives such as automation, integration enhancements, and cross-sell enablement.

Testing & Release Governance
- Oversee SIT/UAT cycles,

📌 Program Manager (India)
🏢 IndusInd Bank
📍 India