Job Description – Delivery cum Account Manager (Non-IT Staffing) Company: Delivery cum Account Manager – Non-IT Staffing
Department: Delivery & Client Success
Employment Type: Full-Time
Experience: 3–86Years
Hallmark Workforce Solutions is a leading talent acquisition and workforce management organization specializing in Permanent Staffing, Contract Staffing, Executive Search, RPO, and HR solutions. We partner with organizations across diverse industries to deliver high-quality talent and workforce solutions across India.
We are looking for a highly driven and client-focused Delivery cum Account Manager to manage key client accounts, oversee recruitment delivery, drive client satisfaction, and ensure business growth. The ideal candidate should have hands-on experience in Non-IT staffing, account management, collections, stakeholder management, and business development by generating new hiring requirements from existing and prospective clients.
Delivery Management
Manage end-to-end recruitment delivery for multiple Non-IT clients across various industries.
Ensure timely submission of quality profiles and successful closure of open mandates.
Monitor recruitment KPIs, turnaround time (TAT), interview ratios, offer conversions, and joining percentages.
Conduct regular delivery reviews and implement strategies to improve team performance.
Key Account Management (KAM)
Act as the primary point of contact for assigned key client accounts.
Ensure high levels of client satisfaction through proactive communication and quality service delivery.
Collaborate with the sales team to support current client acquisition and account expansion.
Collections & Commercial Management
Follow up on outstanding payments and collections.
Resolve billing and commercial issues with clients.
Maintain accurate records of invoices, collections, and outstanding receivables.
Team Management
Conduct regular performance reviews and training sessions.
Foster a collaborative and high-performance team culture.