Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities Responsible for managing the training function End to End for multiple LOBs Sites Locations within the process Plan observe and ensure Trainer Development using effective methods such as classroom training observations demonstrations on-the-job training meetings mentoring and workshops Aligning Trainers roster weekly to provide maximum coverage for tasks such as New Hires transaction monitoring coaching completion and Refresher Trainings Assess Trainers facilitation skills during classroom training sessions and provide feedback Govern Trainer calibration sessions on product knowledge Supervise training team through regular team reviews on performance such as upskilling targets throughput first pass refresher training coverage Manage new hire and team s early warning system and retention Support trainers during Nesting phase and ensure all the activities are performed as per the standard process and procedure Drive monthly knowledge checks and refresher training completion basis TNA training need analysis and publish refresher completion reports with pre post-performance to show any improvement Collect Data and perform analysis and RCA on metrics and publish reports accordingly Training Performance Management and Training Reporting and Analysis Process Improvement Projects Drive continuous improvement for Transaction Quality and Delivery Manage process Quality Client related KPI s Evaluate effectiveness of TQ interventions Provide solid insights and analytics on process opportunities Strengthen Quality management processes framework to improve quality delivery Accurately capture SLA SLO metrics the reporting needs of all clients and s

📌 Manager - I Training & Quality (Hyderabad)
🏢 Concentrix
📍 Hyderabad