Job Title: Customer Experience Center (CEZ) – Manager

Location: Hyderabad, KRC (Hetero Wing of Commerzone (Building) Hyderabad Knowledge City, Raidurga, Serilingampally, Hyderabad, Telangana 500032)

Experience: 6-8 years

Band – 3.1 [Manager]

About HCL Technologies

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 227,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around AI, Digital, Engineering and Cloud.

The driving force behind that work is our people - diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

The team

The eXperience Deals Marketing Team (XDMT) is responsible for partnering with the sales teams to support global, strategic, high-value engagements across three key charters:
- High-intensity pursuits of strategic deals across the deal lifecycle




- Driving Hi-touch client experience across visits
- Driving brand experience for key client visits at the Customer Experience Center

The team is a vital part of the overall marketing team and works collaboratively with various groups within and outside the marketing team – respective business units, marketing team, corporate marketing functions, as well as the solution, practice, and pre-sales team.

About Global Customer Experience Centers (CEC)

The global CECs are dedicated spaces where our customers experience a curated and immersive walkthrough of our brand, business, culture, and purpose. It creates an indispensable brand understanding that enables personalized interactions with clients, government officials, partners, and analysts, becoming a bedrock of critical conversations. It adds to the credibility and builds a stronger relationship with our stakeholders.

The Customer Experience Zones are part of the global CECs

📌 Customer Experience Manager (Hyderabad)
🏢 HCLTech
📍 Hyderabad