They are responsible for the following duties and responsibilities:
- Responding promptly to customer inquiries through various channels such as phone, email, and social media
- Understanding customer needs and providing appropriate solutions and attention
- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
- Ensuring customer satisfaction & providing qualified customer support
Requirements:
- Graduate or Under-graduate
- Strong communication and presentation skills
- Fluent in English
- Rotational shifts, rotational off
- Knowledge on MS word, excel