DESCRIPTION The Retail Business Services RBS group is an integral part of Amazon s online product life-cycle and supports buying operations The team s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog The tasks handled by this group can impact online user experience The successful Subject Matter Expert is a problem-solver mentor and communicator with expertise in process optimizations and systems thinking You will engage directly with multiple internal teams to drive business projects for the RBS team You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects In this role you will be focused on improving the experience and satisfaction of Amazon customers vendors vendor managers end customer root cause analysis of issues and opportunities affecting the business Key job responsibilities 1 Develop strategies for continuous improvement in process and customer quality 2 Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities 3 Drive process excellence initiatives drive Kaizen events and work on new automation solution building projects 4 Able to drill into large amounts of data and extract meaningful business metrics 5 Perform data analysis on trends observed and recommend solutions to the product and Business teams 6 Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust 7 Demonstrates the ability to dive deep into a problem perform root cause and corrective actions to avoid defect reoccurrence 8 Establishes key reports for functional area 9 Able to write well-structured and detail-oriented documents in a explicit concise and audience-specific format The candidate is has 1 Aptitude and interest for Upstream Defect Elimination 2 Ability to identify prioritize and coordinate work