We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SME - AWS Security Cloud Security India SME - AWS Security Cloud Security Job Summary The Subject Matter Expert in Support Operations plays a crucial role in ensuring timely resolution of escalations and incidents adhering to quality standards and service level agreements SLAs This position is instrumental in enhancing customer satisfaction through effective communication mentoring and active involvement in operational processes while leveraging expertise in AWS Security and Cisco ASA Key Responsibilities 1 Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Aws Security And Cisco Asa Adhering To Agreed Slas And Quality Norms 2 Mentor Team Members And Administrators While Preparing Standard Operating Procedures Sops And Maintaining Comprehensive Documentation Ensuring Knowledge Sharing And Operational Efficiency 3 Validate Change Order Implementation Plans And Human Error Compliance Actively Participating In Capacity Planning To Support Operational Scalability 4 Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings Understanding And Addressing Concerns Related To Aws Security And Cisco Asa 5 Conduct Thorough Validations Of Analyses Including Root Cause Analysis And Trend Analysis And Produce Reports To Support Performance Improvement Initiatives For Key Business Stakeholders Skill Requirements 1 Expertise In Aws Security And Cisco Asa 2 Robust Understanding Of Incident Management And Escalation Processes 3 Proficient In Dev

📌 Sme - Aws Security, Cloud Security (India)
🏢 HCLTech
📍 India