Catch it before it breaks. Keep sport live when it
matters most. Spiideo powers live sports video for thousands of
clubs, leagues and broadcasters worldwide. Cameras roll
automatically across stadiums and pitches every evening, every
weekend, all year round. When the final whistle blows, the footage
needs to be there. When a stream drops at 22:45 on a Sunday,
someone needs to be on it before the customer even notices. That
someone is you. About the role As a Technical Operations Agent you
are 3rd line technical support outside European and North American
office hours. While customer support handles customer contact and
game day operations agents monitor individual broadcasts, your
focus is the system itself: the infrastructure and pipelines that
everything else depends on. Your job is not to wait for alerts. It
is to spot patterns, catch issues early and keep the platform
running smoothly when no one else is watching. You are also the
technical resource that 1st and 2nd line support and game day
operations agents can turn to when they need a deeper look under
the hood.
This is a current role on the India side of our global team.
You will work closely with experienced agents in Europe and our
growing team in Philadelphia, and your shifts cover the hours when
the rest of the world is asleep or just waking up. What you will do
Monitor active video streams and system health proactively during
your shift using Grafana and real-time alerting tools, looking for
anomalies before they become customer-impacting incidents
Investigate and resolve issues independently: clearing processing
queues, restarting stalled pipelines, recovering missing or delayed
content Support 1st and 2nd line customer support and game day
operations agents with technical context when they encounter issues
they cannot resolve themselves Diagnose issues at the system level,
identify root cause or isolate variables before escalating to
engineering Make the call on when to escalate to the on-call
engineer: n