Job Description - Customer Support Executive (Sales Coordination)
Job Title: Customer Support Executive (Sales Coordination)
Location: [Location]
Employment Type: Full-Time
Experience: 1-2 Years
Qualification: Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical/Mechanical Engineering
Job Summary
Key Responsibilities
- Prepare and issue quotations as per customer requirements while ensuring all inquiries are responded to on the same working day.
- Follow up on quotations to improve quotation-to-order conversion.
- Handle existing customer inquiries efficiently while identifying opportunities for new business generation.
- Maintain strong relationships with existing customers by providing timely and professional support.
- Complete customer KYC documentation and ensure customer records and codes remain updated.
- Coordinate with supervisors for pricing approvals and timely quotation release.
- Convert approved quotations into Sales Orders (SO) based on customer purchase orders.
- Ensure accurate Sales Order booking and coordinate with supervisors for timely system approval and release.
- Resolve customer complaints promptly and ensure high levels of customer satisfaction.
- Collect customer feedback on products and services and share insights with the sales and management teams.
- Understand customer requirements related to products, brands, and business segments to provide suitable solutions.
- Maintain accurate records of customer interactions and order status.
Required Qualifications
- Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical or Mechanical Engineering.
- 1-2 years of experience in customer service, sales coordination, quotation management, or a similar role.
- Freshers with excellent communication skills and relevant educational background may also be considered.
Required Skills:
- Excellent verbal and written communication skills.
- Solid customer service and relationship management abilities.
- Good knowledge of quotatio