C1 Company Overview:
C1: 1 Contact, 1 Connection, 1 Choice

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Overview:
Responsibilities:
- Reads and comprehends customer handling instructions in the ticketing system
- Logs into a split and/or queue to answer designated calls into the Managed Service and Support Center (MSSC)
- Creates Alert cases to track all work for customers received
- Follows up with customer contacts to ensure satisfactory completion of work
- Ensures compliance with designated contracts for managed services customers
- Manages Internal Resources & Business Partners to meet contractual SLA’s
- Dispatches Engineering resources as needed

Qualifications:
Required Qualifications
- Two years of experience working in external customer facing environment for support
- One year of experience in a telecommunication workplace or telecommunication organization
- Must possess excellent oral and written communication skills in English




- Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
- Highly skilled in writing with details, accuracy and consistency
- Strong analytical, interpersonal, and relationship building skills
- Must be familiar with both voice and data equipment and technologies
- Strong work ethic and personal drive to excel
- Strong sense of urgency and commitment to get the job done
- Superior negotiation, coordination, and conflict resolution skills
- Ability to adapt to change quickly and multi-task
- Desired/Preferred Qualifications
- Bachelor’s degree in computer information systems, Accounting, or Business or 4 years on the job experience
- Two years working experience in the managed services industry
- Experience using an automated ticketing system
- Experience supporting Telecom/Network hardware and software
- Second Language oral and written fluency

📌 Case Analyst (Hyderabad)
🏢 C1
📍 Hyderabad