We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.:
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.:
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.:
What You'll Do:




- The objective of this role is for the associate to offer seamless support with regards to their account and provide effective resolution to queries by collaborating with different teams within FADV.:
Responsibilities:
- Lead day-to-day back-office operations for background verification processes, ensuring delivery against committed service levels, turnaround times, productivity, and quality standards across verification queues.:
- Manage work allocation, queue balancing, and resource planning to ensure timely completion of screening components as applicable.:
- Monitor daily operational performance through dashboards and reports, track SLA/TAT adherence, ageing, pendency, rework, and throughput, and take timely corrective actions to address risks and backlog.:
- Handle customer and client escalations with urgency, conduct root cause analysis, provide transparent status updates, and partner with inter

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