Job Title:Lead IAM Support Analyst

Location:Hyderabad

Commitment:Full time

Industry:BFSI

Seniority Level:Lead

Overview:
The Lead IAM Support Analyst is responsible for the operational stability, security, and resilience of Identity and Access Management (IAM) services. The role provides expert Level 2 / Level 3 operational support for IAM platforms, ensuring reliable authentication, authorization, and access control in line with security, risk, resilience, and control standards.

Key Responsibilities:
IAM Service Support & Operations:
- Provide Level 2 / Level 3 operational support for IAM services including Okta, Okta Access Gateway, Microsoft Entra ID Conditional Access, MFA, and Single Sign-On (SSO).
- Troubleshoot and resolve authentication, access, provisioning, and policy-related incidents and service requests within agreed service levels.
- Perform root cause analysis for recurring incidents and contribute to problem management activities to prevent recurrence.

Platform Operations & Maintenance:




- Support IAM platform operational activities including server upgrades, platform patching, maintenance windows, and version upgrades in collaboration with infrastructure and vendor teams.
- Participate in Disaster Recovery (DR) planning, testing, and execution to ensure IAM service resilience and recoverability.
- Support availability, performance, and capacity monitoring of IAM services and integrations.
- Proactively identify operational risks and support remediation activities to improve platform stability.

Application & Integration Support:
- Validate IAM configurations during production changes, cutover activities, and operational handovers.

Security, Risk & Controls:
- Support enforcement and troubleshooting of MFA, Conditional Access policies, device compliance rules, and access controls.
- Ensure IAM operations comply with security policies, audit standards, and internal control frameworks.
- Produce and maintain operational, security, and access repo

📌 Lead Iam Support Analyst (Hyderabad)
🏢 Recruise
📍 Hyderabad